Importance of quality of services and customer satisfaction in the Dissertation

Importance of quality of services and customer satisfaction in the telecommunication sector in developed and emerging economies - Dissertation Example The data so collected are complied and put to statistical analysis and presented in the form of graphs and charts. This is in the form of both qualitative and quantitative findings. Based on the findings, suitable recommendations are developed for businesses. Finally a brief summary of the project is provided in the form of conclusion which highlights the crucial and critical factors analysed in the study. Introduction Quality is regarded as one of the key factors in creating worth and also in influencing the satisfaction of customers. This is particularly true for the telecommunications sector. Faced with cut throat competition, the telecommunications industry has been regarding customer satisfaction as a necessity for surviving in the market. With the dramatic entry of a large number of new service providers in this sector offering a wide variety of product and services the need to compete with each other have caused them to ensure optimal satisfaction of customers in terms of thei r products and services. It is also seen that at the same time consumers have also become well equipped with the necessary knowledge regarding quality of services provided by service providers. Awareness among customers, coupled with stiff competition in the telecom industry has emerged as the most crucial factors for the provision of superior quality of services towards customers. According to the words of Philip Kotler, the level of satisfaction bears a direct relation between the perceived and expected performance of the product. If the performance of the product matches with the expectation of customers, customers are said to remain satisfied. When the product’s performance exceeds the... This research will begin with the statement that quality is regarded as one of the key factors in creating worth and also in influencing the satisfaction of customers. This is particularly true for the telecommunications sector. Faced with cut throat competition, the telecommunications industry has been regarding customer satisfaction as a necessity for surviving in the market. With the dramatic entry of a large number of new service providers in this sector offering a wide variety of product and services the need to compete with each other have caused them to ensure optimal satisfaction of customers in terms of their products and services. It is also seen that at the same time consumers have also become well equipped with the necessary knowledge regarding quality of services provided by service providers. Awareness among customers, coupled with stiff competition in the telecom industry has emerged as the most crucial factors for the provision of superior quality of services towards customers. According to the words of Philip Kotler, the level of satisfaction bears a direct relation between the perceived and expected performance of the product. If the performance of the product matches with the expectation of customers, customers are said to remain satisfied. When the product’s performance exceeds the expectation of customers, they remain highly delighted or satisfied; while, on the other hand a products’ performance falling short of customer’s expectations creates a highly dissatisfied customer.

Mis-wanting Assignment Example | Topics and Well Written Essays - 250 words

Mis-wanting - Assignment Example The market for weight loss programs, skinny diets and slimming pills is so huge that you can easily purchase anything that can help you lose those extra pounds at almost everywhere. Because of this brainwashing, most women are convinced that they will be completely happy if they will look like those model-like figures on TV and would even venture with non-healthy regimens to attain this. However, most of the people I know who underwent the same dilemma during their teens soon realized that they can still be happy even if they are fat. Some were even unsatisfied with their lives after reaching their target weight. According to Gilbert & Wilson, â€Å"We may misconstrue events, misunderstand ourselves misinterpret our feelings – and any of these mistakes can be a cause of miswanting.† (p. 194). And so we must take into consideration that true happiness and satisfaction can be achieved by simply having the things that will holistically improve our sense of self-worth and c ontentment. What we want to become in the future might not necessarily bring us bliss thus we should be grateful of whatever fate gives us and try to find light in every